We are looking for a hands-on Delivery Manager who thrives in fast-moving environments, embraces challenges, and leads with confidence.
As a Delivery Manager, you will contribute to the company growth while ensuring the successful delivery of multiple projects within your assigned accounts. This role requires balancing project and people management, delivery oversight, financial accountability, operational excellence, and active participation in pre-sales and up-sales activities, including leading project kick-offs and ensuring consistent alignment with the Client’s and company goals.
Responsibilities:
- Oversee the full life cycle of multiple software projects, ensuring timely delivery within scope, budget, and quality standards
- Directly manage projects when required, providing hands-on leadership to ensure successful outcomes
- Supervise Project Managers responsible for individual projects
- Standardize and optimize project processes across the organization while driving continuous improvement in project delivery practices
- Manage budgets, resource allocation, and Client invoicing to ensure alignment with company goals
- Prepare detailed reports, including performance metrics, risk analysis, and project updates for senior Leadership
- Maintain clear and proactive communication with the Clients and internal teams regarding timelines, milestones, and deliverables
- Build and maintain strong, lasting relationships with stakeholders
- Consistently pursue opportunities to enhance CSAT (Customer Satisfaction)
- Identify upsell opportunities and participate in pre-sales activities to drive growth
- Lead negotiations, manage conflicts, and address escalations effectively
- Deliver projects under various contract types, with a focus on fixed-price engagements
- Build and manage distributed software development teams aligned to project and company goals
- Oversee the full employee cycle (staffing, onboarding/offboarding, rotations, assignments, releases)
- Ensure teams understand and align with the Customer’s business needs
- Collaborate with HR on performance evaluations and salary reviews
- Foster collaboration and drive initiatives to improve employee satisfaction (eSAT)
- Report directly to the Account Manager with regular project updates and insights
- Drive efficiency to enhance service delivery and optimize cost and time
- Mentor Project Coordinators and Project Managers, providing guidance and coaching
- Contribute to Project Management competency initiatives
Requirements:
- A minimum of 5 years of commercial experience in IT Project Management within an outsourcing environment
- Proven track record of managing multiple projects successfully
- Experience in business development, upselling, and stakeholder management
- Strong understanding of SDLC and project management methodologies, including scaled frameworks (e.g., SAFe, LeSS)
- Experience with different contract types, especially end-to-end fixed-price projects
- Proficiency in budget forecasting, resource allocation, cost-benefit analysis, and quality-related cost impact
- Requirements management skills (writing clear functional and non-functional user stories) or willingness to learn
- Ability to coach and mentor distributed teams in Scrum and/or other Agile frameworks
- Experience working in international environments
- Proficiency with standard project management tools
- Strong sense of ownership and accountability
- Excellent leadership and critical thinking skills
- Ability to self-direct with proper risk and issue escalation
- Adaptability and ability to learn evolving processes and requirements quickly
- Proactive approach and strong communication & interpersonal skills
- English level – Upper-Intermediate or higher
Will be a plus:
- Technical background (QC Engineer, Software Engineer, or Support Engineer)
We offer:
- Remote-first work model with flexible working hours (we provide all equipment)
- Comfortable and fully equipped offices in Lviv and Rzeszów
- Competitive compensation with regular performance reviews
- 18 paid vacation days per year + all state holidays
- 12 days of paid sick leave per year without a medical certificate + extra paid leave for blood donation
- Medical insurance with an affordable family coverage option
- Mental health program which includes free and confidential consultations with a psychologist
- English, German, and Polish language courses
- Corporate subscription to learning platforms, regular meetups and webinars
- Friendly team that values accountability, innovation, teamwork, and customer satisfaction
- Inclusive environment where everyone feels valued and treated equally. We proudly partner with VeteranHub to support Ukrainian veterans
- We are committed to supporting Ukraine and actively participate in charity initiatives