IT Operations Services
Your managed IT operations team on 24/7 standby. Confidently scale your digital products with a dependable partner, in charge of your system’s reliability, stable performance, and technical support.
Our IT Operations Services
Edvantis can help you build, run, and maintain lean processes for IT infrastructure support, provisioning, and management. While your engineers focus on core product development, we take over ongoing IT infrastructure administration and IT operations consulting tasks. Improve your IT operation management and performance without doubling the load on your in-house teams.
From helpdesk system setup to knowledge database management, Edvantis help you assemble a robust technical support function from the ground up (or modernize your existing processes and technologies). Speed up issue resolution times. Minimize operational downtime. Automate routine tasks and manual inefficiencies with Edvantis as your technical support partner.
Edvantis Level 2 and Level 3 IT Support workflows
Level 2 IT Support Services:
- Level 1 request routing
- Basic issues resolution
- Integration and configuration troubleshooting
- Client guides and instructions composition
- Knowledge base creation
Level 3 IT Support Services:
- System performance optimization
- Expert-level troubleshooting
- Root cause analysis
- Feature request management
- Support specialists mentoring
- Issues escalation to developers
Deploy code frequently and efficiently to meet the evolving market conditions. Reign in the chaos during the release phase by adopting CI/CD and continuous testing (CT) practices. Our DevOps experts can help you with process improvement, workflow automation, and developer environment configurations.
- CI/CD process implementation
- Continuous testing adoption
- Server orchestration
- Release and deployment management
- Network performance optimization
- Infrastructure configuration management
How We Work
Our services are tailored to your IT operations shape and size. To achieve level-setting we have to complete the next steps together.
Once you complete the client questionnaire, we schedule a meeting with your team. At this stage, our goal is to assess the current state of IT operations and find ways where we can add the most value. Tell us about your pressing shortcomings, ultimate goals, and possible constraints, so that we can better adapt our offerings.
The engagement starts once we sign contractual documents, enclosing all details about our partnership. A signed SOW marks the beginning of the actual work. We facilitate IT operations specialists’ onboarding and ensure that they seamlessly integrate into your project and get productive fast.
Now we are getting down to actual work. Our team will regularly check-in with you to get re-aligned on your current operational priorities. We expect forthcoming communication about your changes in priorities, so that we can put forward the necessary team scaling plans on our end.
Why Choose Edvantis for Your IT Operations
With over a decade of experience, Edvantis has cultivated a culture of technology preeminence, unapologetic transparency, and sharp customer focus. Our flexible service models, meshed with a mature delivery framework, help us build strong synergistic relationships with our partners — and deliver end-customer excellence on their behalf. Learn more about how we work.