IT Operations Services
Your managed IT operations team on 24/7 standby. Confidently scale your digital products with a dependable partner, in charge of your system’s reliability, stable performance, and technical support.
Our IT Operations Services
Edvantis can help you build, run, and maintain lean processes for IT infrastructure support, provisioning, and management. While your engineers focus on core product development, we take over ongoing IT infrastructure administration and IT operations consulting tasks. Improve your IT operation performance without doubling the load on your in-house teams.

Site Reliability Engineering (SRE)
Take a closer look at your system health and find the root causes of your IT bottlenecks. Make product reliability your corporate strength with our acute advisory and proactive implementation of SRE principles. Streamline standard workflows with intelligent automation and Edvantis’ engineering expertise.
Site Reliability Engineering Services:
- System performance assessment
- System failure recovery and emergency support
- Automated issue tracking and resolution
- System administration toolkits development
- Progress monitoring and notification systems setup
- Database and infrastructure optimization
- Assistance with product and services development
Technical Support
From helpdesk system setup to knowledge database management, Edvantis help you assemble a robust technical support function from the ground up (or modernize your existing processes and technologies). Speed up issue resolution times. Minimize operational downtime. Automate routine tasks and manual inefficiencies with Edvantis as your technical support partner.
Edvantis Level 2 and Level 3 IT Support workflows
- Level 1 request routing
- Basic issues resolution
- Integration and configuration troubleshooting
- Client guides and instructions composition
- Knowledge base creation
- Knowledge base creation
- System performance optimization
- Expert-level troubleshooting
- Root cause analysis
- Feature request management
- Support specialists mentoring
- Issues escalation to developers

DevOps Services
Deploy code frequently and efficiently to meet the evolving market conditions. Reign in the chaos during the release phase by adopting CI/CD and continuous testing (CT) practices. Our DevOps experts can help you with process improvement, workflow automation, and developer environment configurations.
- CI/CD process implementation
- Continuous testing adoption
- Server orchestration
- Release and deployment management
- Network performance optimization
- Infrastructure configuration management
How We Work
Our services are tailored to your IT operations shape and size. To achieve level-setting we have to complete the next steps together.
Why Choose Edvantis for Your IT Operations
Support
With over a decade of experience, Edvantis has cultivated a culture of technology preeminence, unapologetic transparency, and sharp customer focus. Our flexible service models, meshed with a mature delivery framework, help us build strong synergistic relationships with our partners — and deliver end-customer excellence on their behalf. Learn more about how we work.
